Privacy Policy
7 Oaks Recovery (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website, communications, and services.
Information We Collect
1. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
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Name
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Email address
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Phone number
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Mailing address
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Information submitted through contact forms, admissions inquiries, applications, or other communications
2. Health Information (Protected Health Information – PHI)
If you inquire about or receive treatment services, we may collect health-related information necessary to provide care, including information related to substance use, mental health, treatment history, and related services. This information is handled in accordance with applicable privacy laws, including HIPAA.
3. Usage and Technical Data
We may automatically collect information such as:
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IP address
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Browser type
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Pages visited
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Date and time of visits
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Referring URLs
This information is used to improve website performance and user experience.
4. SMS Opt-In Information
Phone numbers collected for SMS communication purposes are used solely for customer care, appointment coordination, and service-related communications.
SMS opt-in data and phone numbers are not shared with third parties or affiliates for marketing purposes.
How We Use Your Information
We use collected information for the following purposes:
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To provide and manage our services
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To respond to inquiries and admissions requests
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To coordinate care and communicate with clients and families
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To provide customer support
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To improve our website and services
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To comply with legal and regulatory obligations
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To communicate updates, service information, and relevant notifications
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SMS Communication Policy
If you consent to receive SMS messages from 7 Oaks Recovery, you agree to receive customer care and service-related messages.
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Message Frequency: Messaging frequency may vary
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Message & Data Rates: Message and data rates may apply
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Opt-Out: Reply STOP at any time to opt out
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Help: Reply HELP for support
SMS communications are not used for third-party marketing and are not shared with affiliates.
HIPAA & Health Information Privacy
7 Oaks Recovery complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
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Protected Health Information (PHI) is used only for treatment, payment, healthcare operations, and as permitted or required by law
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PHI is safeguarded using administrative, technical, and physical protections
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Access to health information is limited to authorized personnel
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We do not sell or disclose PHI for marketing purposes without proper authorization
Clients may have rights under HIPAA to:
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Request access to their records
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Request corrections
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Request restrictions on disclosures
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Receive an accounting of disclosures
Requests related to health information privacy may be submitted using the contact information below.
Disclosure of Your Information
We may disclose information only in the following circumstances:
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To service providers who assist in operating our services (under confidentiality agreements)
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To comply with legal obligations or lawful requests
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To protect the rights, safety, or property of our clients, staff, or organization
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In connection with a merger, acquisition, or sale of assets
We do not sell personal or health information.
Security of Your Information
We take reasonable and appropriate measures to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact us:
7 Oaks Recovery
📧 Email: help@7oaksrecovery.com
📞 Phone: (949) 245-2917
🌐 Website: 7oaksrecovery.com